Frequently Asked Questions
Everything you need to know about your Doublee_CaDA experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website where you can monitor your package in real-time.
Are your materials sustainably sourced?
At Doublee_CaDA, we prioritize quality and ethics. 80% of our current collection uses organic cotton or recycled polyester, and we are working toward 100% sustainable sourcing by 2025.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.